GOALS, OBJECTIVES AND STRATEGIES

4.2 Objective One: To mobilize savings and deposits.

To achieve the above, activities aimed at the creation of new business and harnessing existing one will be enhanced throughout the period.

Strategies

1. Recruit new members
2. Increase contributions.
3. Provision of Members Education.
4. Provision of incentives.
5. Develop retention programmes.
6. Provision of safe and sound facilities for savings and deposits.

4.3 Objective Two: To Satisfy Customers Financial Needs.

Incentives to encourage more usage of new and improved products will be offered to excite and satisfy requirements of our customers.

1. Sourcing of funds.
2. Promotion of products.
3. Develop new products.
4. Promote investments.

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4.4 Objective Three: To Offer Quality Service.

The Society will put into place systems that will not only satisfy customer requirements but also exceed them. Similarly, services to other stakeholders will be enhanced and promoted.

Strategies

1. Establish Customer Care.
2. Provision of adequate information.
3. Foster collaboration with other organizations.
4. Promote corporate image.
5. Put the customer first.

4.5 Objective Four: To maximize Human Resource Productivity.

In order to achieve the overall goal of the plan, the Society will need the contribution of each and every employee. The output of a motivated employee is often rated higher than that of a de-motivated one. To keep the employees motivated and enthused about their work, the Society will undertake supportive activities that will lead to the development of the person and the Society.

Strategies

1. Develop a working organizational structure.
2. Develop Staff.
3. Develop staff retention programmes.
4. Attract and maintain visionary leadership.
5. Enhance HIV/AIDS awareness.
6. Introduce explicit performance management programme.

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